Content management becomes experience management

Smooth and compelling customer experiences with the Adobe Digital Foundation - powered by eggs unimedia

We support your digital transformation from web content management to web experience management. Unleash your company’s digital power with Adobe Digital Foundation powered by eggs unimedia.

  

 

"People buy experiences - not products." This statement was made by Adobe CEO Shantanu Narayen at the Adobe Summit a few years ago - and it is even more relevant today than ever before.

The product itself is no longer the main differentiator between good and excellent companies. Companies compete for customers’ hearts and minds. They aim to exceed customer expectations at every touchpoint of their customers’ journey. This involves the total of all experiences a customer has with a company over the course of their relationship together. It includes offline touchpoints such as retail stores, customer service departments, telephone help lines, as well as online touchpoints such as the web, app, email, eShop, forms, digital warranty and guarantee claims, etc..

Online touchpoints have become increasingly important in recent years – this has also been fueled by COVID-19 - and today distinguish the true brand ambassadors and trailblazers from merely successful companies.

These brand ambassadors and trailblazers usually have their own unique digital experience platforms that they use to deliver their digital content across all channels in an integrated and consistent way. Most leading companies rely on Adobe solutions. But what good is the best platform without the right partner at hand?

eggs unimedia can support you in your own uniquely tailored digital transformation from web content management to experience management - with Adobe technology and professional services such as strategy development, workshops, requirements analysis, solution design, development, integration, commissioning, training and further development.

Adobe Digital Foundation and the MVP approach

The Adobe Digital Foundation consists of both technology & service. The service is about implementing an initial MVP (minimum viable product) based on an implementation approach of lean and agile development using Adobe standards such as Core Components and with as little customization as possible in a short time.

(Standard) Profile of the scope of a typical project:

  • Project duration up to 90 days
  • Implementation of an initial MVP (Most Viable Product)
  • Provision of a cloud platform for web content, analytics & personalization

Adobe Digital Foundation technological components

Cloud Service (in AWS or Azure)
Cloud Service (in AWS or Azure)

Adobe Experience Manager (AEM) as a cloud service is a native cloud solution, running in AWS or Azure. By utilizing Cloud Manager, organizations can manage their AEM instances in the cloud. Cloud Manager includes a CI/CD pipeline, flexible deployment models, and "autoscaling" of required resources to absorb peak loads without impacting their performance or security. This also allows them to deploy enhancements faster, including updates and also new developments. Part of the CI/CD pipeline is a thorough code scan, which ensures that only high-quality applications reach the production environment.

Adobe Experience Manager (AEM) as a cloud service is a native cloud solution, running in AWS or Azure. By utilizing Cloud Manager, organizations can manage their AEM instances in the cloud. Cloud Manager includes a CI/CD pipeline, flexible deployment models, and "autoscaling" of required resources to absorb peak loads without impacting their performance or security. This also allows them to deploy enhancements faster, including updates and also new developments. Part of the CI/CD pipeline is a thorough code scan, which ensures that only high-quality applications reach the production environment.

Adobe Experience Manager
Adobe Experience Manager

Adobe Experience Manager (AEM) Sites is the digital foundation for quickly creating, managing, and delivering personalized, engaging content to your website visitors. AEM provides an intuitive drag-and-drop user interface, preconfigured components, and a user-friendly template editor to help you deliver content quickly and with minimal effort. Working with Target and Analytics, AEM delivers a page with a placeholder and Target determines the content that is to be delivered. Which content is delivered is determined by the People Core service, which uses analytics data from Adobe Analytics”.

Adobe Experience Manager

Adobe Experience Manager (AEM) Sites is the digital foundation for quickly creating, managing, and delivering personalized, engaging content to your website visitors. AEM provides an intuitive drag-and-drop user interface, preconfigured components, and a user-friendly template editor to help you deliver content quickly and with minimal effort. Working with Target and Analytics, AEM delivers a page with a placeholder and Target determines the content that is to be delivered. Which content is delivered is determined by the People Core service, which uses analytics data from Adobe Analytics”.

Adobe Experience Manager
Adobe Analytics
Adobe Analytics

Adobe Analytics enables real-time analysis of your large volumes of data. Through visualizations, you can gain rich and meaningful insights, which allow you to quickly make decisions to improve your customers' customer journey and increase conversions.

Adobe Analytics enables real-time analysis of your large volumes of data. Through visualizations, you can gain rich and meaningful insights, which allow you to quickly make decisions to improve your customers' customer journey and increase conversions.

Adobe Target
Adobe Target

Adobe Target enables better audience targeting. How? Firstly, by personalizing your website based on real-time behavioral data and a self-learning algorithm. Secondly, by continuously improving your website based on dynamic testing. In short, Adobe Target offers powerful functions for personalization and meaningful optimization.

Adobe Target enables better audience targeting. How? Firstly, by personalizing your website based on real-time behavioral data and a self-learning algorithm. Secondly, by continuously improving your website based on dynamic testing. In short, Adobe Target offers powerful functions for personalization and meaningful optimization.

Our services as part of the Digital Foundation package

Requirements  Engineering

Requirements
Engineering

Collection of requirements and user story creation

Requirements Engineering

Collection of requirements and user story creation

Requirements  Engineering

Our implementation approach follows the principle of lean and agile development and includes a number of best practices for project management. Scrum is our preferred methodology here.

Many requirements are often only roughly described or specified from a technology-neutral perspective at the beginning of the project. That is why we would start your project with a number of workshops to define your requirements. Our product owners help you to ensure that your requirements are formulated correctly and written in user stories with acceptance criteria. Some requirements can only be defined after the project has started and result from the workshops, designs and technical collaboration within the Scrum process. In the first few weeks, there will probably still be many open issues that will be designed during your project. All open questions should be clarified quickly.

Web Design

Web
Design

Design of your website

Web Design

Design of your website

Web Design

Implementation of a clear, appealing and functional design. If there is already a CD for your web presence, it will be adopted. Missing designs will be completed if necessary. We focus on presenting complex content in easily understandable designs.

Core Components

Core
Components

Building the user experience of your website

Core Components

Building the user experience of your website

Core Components

The Core Components are a framework of components provided and maintained by Adobe to build the user experience of a website. The first step is to match all available AEM Core Components with the design of your new website. Available Core Components include Title, Text, Image, Button, Teaser, Download, Separator, List, Embed, Sharing, Video, and more.

The same procedure is recommended before implementing the templates.

To go-live with a MVP in the short amount of time available for the project, the implementation should be as close to the standard of Core Components as possible.

Special requirements can be implemented by extending existing core components or by developing your own personalized "custom components".

Style System

Style
System

Extension of the components with visual variants

Style System

Extension of the components with visual variants

Style System

The style system can be used to display different visual variations of a component. Content authors can therefore select the look and feel of a component when editing it.

The advantage: Same CI, same functionality, one codebase and uniform frontend architecture. This eliminates the need to develop a separate component for each style or to customize the component dialog. Within the project we provide a style system with up to 3 styles.

Editable  Templates

Editable
Templates

Providing templates that describe the structure and content of a website (home, landing page, etc.).

Editable Templates

Providing templates that describe the structure and content of a website (home, landing page, etc.).

Editable  Templates

Editable templates allow specially authorized "power users" to create templates, edit them and make configurations. There will be several templates made available to your organization, which are matched with your requirements in the first phase of your project.

Web analytics with Adobe Analytics

Web analytics
with Adobe Analytics

Integrate AEM with Adobe Analytics to analyze your customer’s journey.

Web analytics with Adobe Analytics

Integrate AEM with Adobe Analytics to analyze your customer’s journey.

Web analytics with Adobe Analytics

A unified analysis

In this part of your project, we integrate Adobe Analytics with AEM as a Cloud Service via Adobe Launch and can provide you with initial dashboards. Your instructions are provided then via the Adobe Analytics report suite.

Personalization  with Adobe Target

Personalization
with Adobe Target

Deliver relevant content to your target audiences based on their data and behavior

Personalization with Adobe Target

Deliver relevant content to your target audiences based on their data and behavior

Personalization  with Adobe Target

Give your visitors more than just a static, typical experience. Develop unique experiences tailored to their specific needs and desires. With Adobe Target, you can personalize your website and deliver customized experiences to your visitors based on user and behavioral data. In this next step of your project, we develop initial joint test definitions and test plans in Adobe Target and define your roadmap for future optimizations.

Security  of your cloud application

Security
of your cloud application

Security & data protection

Security of your cloud application

Security & data protection

Security  of your cloud application

AEM as a Cloud Service has a wide range of security measures, as well as, certifications and complies with European data protection requirements. These include GDPR compliance, ISO27001 and 27002, HIPAA, Privacy Shield, HITRUST and many more. A complete overview of AEM security measures can be provided upon request.

Our approach

Analysis & Solution Design
Analysis & Solution Design

At the beginning of your project, workshops are held with your related business units, plus your IT and marketing departments. In these workshops, all of your challenges are discussed from your customers’ points of view. A conceptual framework is defined that defines your solution scope. All of your requirements for a solution are described from your customers’ perspective. Furthermore, visual and functional requirements are compared with the existing AEM Core Components. Then, ideas for solving your problem are collected, evaluated, and prioritized. We settle on one idea and do not merge all of the ideas into one big idea. The goal of your project is to implement an MVP that provides your customers with value.

At the beginning of your project, workshops are held with your related business units, plus your IT and marketing departments. In these workshops, all of your challenges are discussed from your customers’ points of view. A conceptual framework is defined that defines your solution scope. All of your requirements for a solution are described from your customers’ perspective. Furthermore, visual and functional requirements are compared with the existing AEM Core Components. Then, ideas for solving your problem are collected, evaluated, and prioritized. We settle on one idea and do not merge all of the ideas into one big idea. The goal of your project is to implement an MVP that provides your customers with value.

Layout & Design
Layout & Design

Based on the existing Corporate Design (CD) we create designs for the structure of your pages and components. If there is already a CD for your web presence, it will be adopted. Missing designs will be added if necessary. We focus on presenting complex content in easy-to-understand designs. The result of this phase is an effective and efficient concept (UX) and design (UI) based on a design tool such as Adobe XD.

Based on the existing Corporate Design (CD) we create designs for the structure of your pages and components. If there is already a CD for your web presence, it will be adopted. Missing designs will be added if necessary. We focus on presenting complex content in easy-to-understand designs. The result of this phase is an effective and efficient concept (UX) and design (UI) based on a design tool such as Adobe XD.

Storybook / Pattern Library
Storybook / Pattern Library

A pattern library (e.g. based on a Storybook) is created from your concept. The pattern library provides the development team with all the necessary functions to centrally manage and provide all of your design elements. The Storybook contains all of the display options for your components (background color, responsive grid, teaser characteristics, arrangements, etc.).

A pattern library (e.g. based on a Storybook) is created from your concept. The pattern library provides the development team with all the necessary functions to centrally manage and provide all of your design elements. The Storybook contains all of the display options for your components (background color, responsive grid, teaser characteristics, arrangements, etc.).

Implementation
Implementation

In the case where your special requirements are not covered by standard Core Components, Adobe Core Components can be functionally extended, or components can also be developed from scratch. Extensions and new developments can be implemented flexibly and with all the possibilities of web technology. If standard components are used, they can be utilized without great effort. The result of this phase is a fully comprehensive set of components and templates with which your website’s user experience can be built, established and ensured.

In the case where your special requirements are not covered by standard Core Components, Adobe Core Components can be functionally extended, or components can also be developed from scratch. Extensions and new developments can be implemented flexibly and with all the possibilities of web technology. If standard components are used, they can be utilized without great effort. The result of this phase is a fully comprehensive set of components and templates with which your website’s user experience can be built, established and ensured.

Knowledge Transfer
Knowledge Transfer

In this phase, your content authors are trained so that they can build a complete experience of the website based on the available tool kit. The website is usually built by the customer, our support will always be available to you.

In this phase, your content authors are trained so that they can build a complete experience of the website based on the available tool kit. The website is usually built by the customer, our support will always be available to you.

Analytics and Personalization
Analytics and Personalization

In this phase we enable you to analyze your users’ behavior via Adobe Analytics and to personalize their web experience via Adobe Target and optimize it via A/B tests.

In this phase we enable you to analyze your users’ behavior via Adobe Analytics and to personalize their web experience via Adobe Target and optimize it via A/B tests.

Go-Live
Go-Live

Now nothing stands in the way of your go-live. With your go-live, you have a completely unique web experience that can be scaled and extended as you require. Based on your website that has just gone live, further product ideas can be developed, your future roadmap can be defined and further developments can take place.

Now nothing stands in the way of your go-live. With your go-live, you have a completely unique web experience that can be scaled and extended as you require. Based on your website that has just gone live, further product ideas can be developed, your future roadmap can be defined and further developments can take place.

Summary & Scope:

Summary & Scope:

 

Team Composition:

  • 1 Product Owner/Project Manager (50%)
  • 1 Scrum Master (20%)
  • 1 Tech Lead
  • 2 - 4 AEM developers (FTEs)

Implementation time of the MVP:

  • Approximately 3 months. The project is divided up into:
  • Project set-up and workshops (2 weeks)
  • Development (8 weeks)
  • Hand-over, review and knowledge transfer (2 weeks).

 

Goal:

  • The customer receives a productively deployable solution with a defined scope after 3 months.

Are you interested in our services? Then we look forward to hearing from you!