How can we support you?

Customized and Tailored Service

Are you looking for a strategic partner who will advise you professionally and support you when it’s necessary? Alternatively, would you like to put the implementation of your full project into the trusting hands of a professional? No problem - at eggs unimedia we will find the right cooperative model for every customer. Whether workshops, knowledge transfer and sharing or the holistic development of your digital presence, including maintenance, we will find the right way of working together for you!

Our Services

Consulting and Implementation

Consulting and Implementation

Rely on our many years of experience as Adobe Business Partner and AEM Specialized Partner for the implementation of your web projects. We have support the web projects of many successful brands and are always looking for long-term cooperation. Your projects are in very good hands with us. Promised.

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Maintenance and further Development

Maintenance and further Development

Once a project has been successfully completed, it is transferred in maintenance mode. We advise our customers to continuously develop and improve the website so that no technical debts are build up..

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Training

Training

We train your internal IT in the areas of AEM administration and AEM development. We are also happy to conduct customer-specific workshops.

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License consulting and 1st level Support

License consulting and 1st level Support

We advise on licensing issues and offer 1st level support to our customers.

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Consulting and Implementation

Professional advice

You have the idea - we know how it gets really good! Because planning is the key for a successful online marketing project. Professional consulting, analysis, evaluation and conceptual work are the foundation of the optimal implementation of your project. From workshops, requirements engineering, sizing of the infrastructure to platform reviews, we are at your side with an individual range of services.

Consulting

Implementation

Transparency and trust are the foundation of a good partnership! In order to guarantee the best possible implementation of the projects, an open cooperation model, between customer and eggs, is our top priority, because we want you to feel comfortable with us. Therefore, we focus on complete transparency in the course of the project and grant everyone involved in the project full insights in all relevant information, such as access to Jira, Confluence etc. When working with eggs, you always have an overview of all developments.

Maintenance and further development

of the AEM application

Before the game is after the game.

Surely you can pat yourself on the back for some time after a successful go-live, but the product backlog is already often filled with new ideas and marketing departments are already waiting for the implementation of new requirements. Little bugs should be fixed, and new browser versions supported. After the completion of a project, a maintenance mode of the web applications should be introduced.

 

We recommend various measures for the maintenance and further development of an AEM application. If we take over an external project, we carry out a detailed code analysis at the beginning. Finally, maintenance includes regular enhancements and structural improvements, code review and, if necessary, refactoring. In addition, we are happy to provide our own operating scripts that can be used to monitor your AEM server.

Various tools such as Jira, Confluence, Nexus, Jenkins and Sonar ensure transparency and security. A web application should be constantly improved so that no technical debts accumulate.

 

Rely on our all-in-one, worry-free package for your continued success!

Maintenance

Training

Learning from professionals. As an Adobe Authorized Training Center, we are happy to share our expertise with you in the areas of Adobe Experience Manager (AEM), Adobe Experience Manager Forms (AEM Forms), and Adobe LiveCycle. Whether German or English - you choose the course language. Curious? Quench your thirst for knowledge now!

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trainings

License consulting and 1st level support

We support our customers in product selection and advise them on licensing strategies. Overlicensed or sublicensed? We help you with rightsizing.

We also offer our customers Adobe Platinum Maintenance & Support contracts. Thus, licensees are entitled to free updates (new versions, service packs) and support (assistance with problems, provision of hotfixes, etc.). 

 

eggs unimedia can provide 1st level support for Adobe Experience Manager (AEM Sites and AEM Forms) as part of Platinum Support and is therefore your direct, German-speaking contact for all support matters - a service that many of our customers greatly appreciate.

 

What does the support include?

  • Direct support in case of problems regarding performance, functionality or usage
  •  Diagnosis of technical problems
  • Troubleshooting technical problems

 

Our responsibility usually ends where an intervention in the Adobe source code is required. However, we remain your direct contact in this case and take over the communication with Adobe Support. Experience has shown that we can handle over 70% of all support requests directly and without involving Adobe.

License consulting

Our Packages

AEM Forms Fast Start Solution

AEM Forms Fast Start Solution

Forms are located at the most important interface of your company: At the interface to your customers.

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Adobe Digital Foundation

Adobe Digital Foundation

From Content Management to Experience Management in just 90 days. We support you in your digital transformation. "Unleash the Power of Digital with the Adobe Digital Foundation powered by eggs."

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Banking Digital  with Ampleggs Forms

Banking Digital with Ampleggs Forms

Ampleggs Forms is a digital end-to-end form solution for the financial sector

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Ampleggs World

Ampleggs World

The digital end-to-end solution for Travel & Hospitality: Search, Book, Wait, Experience, Remember

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Case Studies

teamviewer.com

teamviewer.com

In terms of website traffic, teamviewer.com is one of the 5,000 largest websites in the world. The website is available in 18 languages and covers the specific requirements of over 59 markets in the respective language versions.

Case Study
EMC Plattform

EMC Plattform

With Energy, Monitoring & Controlling (EMC) companies maximize their efficiency, reduce costs and improve their eco-balance. eggs unimedia has accompanied the development of the EMC platform from the very beginning.

Case Study
BMW test drive registration

BMW test drive registration

eggs unimedia supports the BMW Group in making the test drive registration a digital experience with AEM Forms.

Case Study
BMW.digital and Group Websites

BMW.digital and Group Websites

Further development of the BMW Group websites based on Adobe Experience Manager (AEM) These include the corporate website, the websites of the BMW Group plants, BMW Welt, the global career portal and BMW Driving Experience.

Case Study
Improved web presence with AEM

Improved web presence with AEM

Increased efficiency in the management of web content through central AEM platform and reusability of components for different clients

Case Study
 University Administration 2.0.

University Administration 2.0.

University administration means forms. Yesterday on paper, today digital and tomorrow automated and integrated with IT systems, available at any time and via any device.

Case Study
Orientation on all devices

Orientation on all devices

HypoVereinsbank onemarkets stands for investment and leverage products in Germany. As part of UniCredit, HypoVereinsbank (UniCredit Bank AG) is one of the top issuers in Germany.

Case Study
Form portal

Form portal

The optimization of their internal form processes. Improved form search function in an individually tailored form portal, thanks to Adobe Experience Manager.

Case Study
Customer portal

Customer portal

Salzburg AG for energy, transport and telecommunications is an energy and infrastructure service provider that currently supplies around 260,000 customers throughout the province of Salzburg and neighboring Upper Austria.

Case Study
Administration of tasks with AEM Forms

Administration of tasks with AEM Forms

The Austrian 3 Banken IT GmbH with locations in Linz, Innsbruck and Klagenfurt is an IT service provider for all IT services of the 3-Bank Group.

Case Study
Marketing Hub

Marketing Hub

The HUK-Coburg uses Adobe Experience Manager as a platform for their websites (huk24.de and huk.de), as well as for their enterprise blog and for insurance applications on HUK24.

Case Study
Service  4.0

Service 4.0

The family enterprise NEUMAN & ESSER is a manufacturer of compressors and grinding plants. AEM Forms supports the service technicians who work on site at the customer's premises and accelerates administrative processes.     

Case Study
ePortal 4.0

ePortal 4.0

With a new customer portal, IBB is advancing its digitalization. Adobe Experience Manager Forms is the cornerstone for their new paperless forms and applications.

Case Study
Corona Emergency Aid by IBB

Corona Emergency Aid by IBB

The IBB is the business development bank of the Federal State of Berlin. The owner of the bank is the federal state of Berlin with its 3.7 million inhabitants. It supports small and medium-sized enterprises, startups and entrepreneurs with its funding offers and also offers special programs for real estate financing.

Case Study

Perhaps also interesting for you? Relevant posts in the eggs Blog.

Fixed price or T&M?

Services cost money. But what is the best option to order? When deciding whether to implement projects as a fixed price or as part of Time & Material (T&M), there are a number of factors that should be taken into account.. 

Blog

View into the activities of a project manager

In this blog post we take a look over the shoulders of our project manager Tobias Gollinger and discuss topics such as quality, time and budget.

Blog

What should be considered in a successful DevOps

With DevOps, companies are trying to break the dividing line between two formerly highly isolated divisions: development and operations

Blog

Are you interested in our services?

Then we look forward to hearing from you!