How can we support you?

Customized and Tailored Service

Are you looking for a strategic partner who will advise you professionally and support you when it’s necessary? Alternatively, would you like to put the implementation of your full project into the trusting hands of a professional? No problem - at eggs unimedia we will find the right cooperative model for every customer. Whether workshops, knowledge transfer and sharing or the holistic development of your digital presence, including maintenance, we will find the right way of working together for you!

Unsere Services

Consulting and Implementation

Rely on our many years of experience as Adobe Business Partner and AEM Specialized Partner for the implementation of your web projects. We have support the web projects of many successful brands and are always looking for long-term cooperation. Your projects are in very good hands with us. Promised.

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Maintenance and further Development

Once a project has been successfully completed, it is transferred in maintenance mode. We advise our customers to continuously develop and improve the website so that no technical debts are build up..

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Training

We train your internal IT in the areas of AEM administration and AEM development. We are also happy to conduct customer-specific workshops.

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License consulting and 1st level Support

We advise on licensing issues and offer 1st level support to our customers.

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Consulting and Implementation

 

Professional advice

You have the idea - we know how it gets really good! Because planning is the key for a successful online marketing project. Professional consulting, analysis, evaluation and conceptual work are the foundation of the optimal implementation of your project. From workshops, requirements engineering, sizing of the infrastructure to platform reviews, we are at your side with an individual range of services.

Implementation

Transparency and trust are the foundation of a good partnership! In order to guarantee the best possible implementation of the projects, an open cooperation model, between customer and eggs, is our top priority, because we want you to feel comfortable with us. Therefore, we focus on complete transparency in the course of the project and grant everyone involved in the project full insights in all relevant information, such as access to Jira, Confluence etc. When working with eggs, you always have an overview of all developments.

Maintenance and further development of the AEM application

 

Before the game is after the game.

Surely you can pat yourself on the back for some time after a successful go-live, but the product backlog is already often filled with new ideas and marketing departments are already waiting for the implementation of new requirements. Little bugs should be fixed, and new browser versions supported. After the completion of a project, a maintenance mode of the web applications should be introduced.

We recommend various measures for the maintenance and further development of an AEM application. If we take over an external project, we carry out a detailed code analysis at the beginning. Finally, maintenance includes regular enhancements and structural improvements, code review and, if necessary, refactoring. In addition, we are happy to provide our own operating scripts that can be used to monitor your AEM server.

Various tools such as Jira, Confluence, Nexus, Jenkins and Sonar ensure transparency and security. A web application should be constantly improved so that no technical debts accumulate.

Rely on our all-in-one, worry-free package for your continued success!

 

Training

As an Adobe Authorized Training Center, we are happy to share our expertise with you in the areas of Adobe Experience Manager (AEM), Adobe Experience Manager Forms (AEM Forms), and Adobe LiveCycle. Whether German or English - you choose the course language. Curious? Quench your thirst for knowledge now!

License consulting and 1st level support

 

We support our customers in product selection and advise them on licensing strategies. Overlicensed or sublicensed? We help you with rightsizing.

We also offer our customers Adobe Platinum Maintenance & Support contracts. Thus, licensees are entitled to free updates (new versions, service packs) and support (assistance with problems, provision of hotfixes, etc.). eggs unimedia can provide 1st level support for Adobe Experience Manager (AEM Sites and AEM Forms) as part of Platinum Support and is therefore your direct, German-speaking contact for all support matters - a service that many of our customers greatly appreciate.

What does the support include?

  • Direct support in case of problems regarding performance, functionality or usage
  •  Diagnosis of technical problems
  • Troubleshooting technical problems

Our responsibility usually ends where an intervention in the Adobe source code is required. However, we remain your direct contact in this case and take over the communication with Adobe Support. Experience has shown that we can handle over 70% of all support requests directly and without involving Adobe.

Case Studies

eggs unimedia offers our customers complete service regarding the Adobe Marketing Cloud and the content management system Adobe Experience Manager. Take advantage of our 25 year project experience and rely on our first-class consultants and developers. Our references speak for themselves.

ePortal 4.0

With a new customer portal, IBB is advancing its digitalization. Adobe Experience Manager Forms is the cornerstone for their new paperless forms and applications.

Case Study

Form portal

The optimization of their internal form processes. Improved form search function in an individually tailored form portal, thanks to Adobe Experience Manager.

Case Study

Marketing Hub

The HUK-Coburg uses Adobe Experience Manager as a platform for their websites (huk24.de and huk.de), as well as for their enterprise blog and for insurance applications on HUK24.

Case Study

EMC Platform

Mit Energy, Monitoring & Controlling (EMC) maximieren Unternehmen ihre Effzienz, senken Kosten und verbessern ihre Ökobilanz. eggs unimedia begleitet die Entwicklung der EMC Plattform seit der ersten Stunde.

Case Study

Are you interested in our services? Then we look forward to hearing from you!

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